FAQ

How to Enable Email to Fax
To enable this feature, follow these steps: Go to your Dashboard and click on the Enable Email to fax box.
Sun, 7 Oct, 2018 at 2:06 PM
Failing of Faxes
Please verify that the number is active/valid and their fax machine is accepting calls.  If the number is active and produces a fax tone, please retry afte...
Sun, 7 Oct, 2018 at 2:07 PM
How does faxing over the internet work?
We work exactly as a normal fax machine would but without the fax machine! The services we offer are Pay as you go faxing for fax sending, and Fax to emai...
Sun, 7 Oct, 2018 at 2:09 PM
How long will my fax take to be received?
Every fax needs around 45-60 seconds per page to be sent. Once it is sent, it will start printing on the other end almost immediately.  The fax should b...
Sun, 7 Oct, 2018 at 2:10 PM
How will I know if my fax was sent
You will receive a fax send confirmation on your email address. You will also be able to also see your fax statuses in your fax history here https...
Sun, 7 Oct, 2018 at 2:12 PM
I cannot upload my document
What format is the file?  Files supported are: pdf, .jpg,.txt,.doc or .tiff How big is the file? Are you using a translated version of the platform?...
Sun, 7 Oct, 2018 at 2:14 PM
I received an "Invalid Number" error after entering the fax number of the recipient.
It looks like you are sending a fax to a shared cost number.  Our providers have blacklisted these numbers because of the extra costs that incur from sendi...
Sun, 7 Oct, 2018 at 2:15 PM
My payment is not going through, am stuck on the payment page:
Have you filled out your full billing information? Please click on Top Up Now Button
Sun, 7 Oct, 2018 at 2:16 PM
One Time sending of Fax.
To start with your account you have to pay your quoted amount + a €3 handling fee if you are sending a ONE TIME FAX. If you are using the service as a reg...
Sun, 7 Oct, 2018 at 2:17 PM
Preview only shows the first page of my fax.
It is not possible to see the entire fax. The preview is for quality display reasons and shows only the 1st page. The actual file is exactly as you have u...
Sun, 7 Oct, 2018 at 2:18 PM