To make and receive calls, you have to create a SIP Trunk. A SIP Trunk function as virtual phone lines, allowing businesses to make and receive phone calls both locally and internationally. The number of simultaneous calls a SIP trunk can handle depends on the selected service plan upon account creation. You can add as many DIDs as you want to your SIP Trunk.

DID (Direct Inward Dialing) numbers (also known as DDI or MSN numbers) which allow you to route calls directly to a queue, ring group, extension or a digital receptionist

1. Navigate to “SIP trunks” in the sidebar menu then click on “Add new” to create a new SIP Trunk 

2. Enter the main trunk ID and Password, it is advisable to choose as a Trunk ID the number of the main DID number for the trunk e.g if the DID number is +1123123123123 then Trunk ID should be 1123123123123 

3. Click on the “DID Number” tab and click to select DID numbers associated with this account.

4. Click “Save”. Once the SIP trunk is created, you will see a status indicator showing red for Inactive and green for registered.

5. To be able to make and receive call please contact our support team to activate the SIP trunk