Every fax app installed creates a unique identifier and our system automatically creates an account for that ID.


Payments made, uploaded documents, and fax history are recorded on that account.If you delete the fax app, the unique identifier will be deleted as well. 


Without the ID, we won't be able to locate its account on the database.It is not possible also to access this account on other devices since the ID is unique and is tied up to the fax app that is installed on your phone.


To return your credit, we would need proof of purchase. Please forward this to us so that we can proceed with the credit.