If you are using .txt please format your lists as follows:

In both instances please always include the country code in front of the number.

Please note to always add the headings and use semi colon (;)between fax, name and surname. EG:

Fax;Firstname;Lastname

+19495059449;John;Doe

+19440594040;Jane;Smith

+10398595033;William;Jones

Save the list as follows:

For CSV files please make sure your lists are formatted as follows:

When saving, please always make sure you are saving as .csv

Once your lists are ready, please load them through your account by going to my lists.

Choose the import method from the right hand side, Name your lists and load:

Once you have loaded the list successfully, in order to activate the mail merge feature, you will need to copy the exact merge format from your lists to your document.